Refund policy
Return & Refund Policy
Last Updated: July 2026
At Retro Pulse, customer satisfaction is our priority. If you experience any issue with your order, we're here to help.
Please read our Return & Refund Policy carefully before placing an order.
Order Cancellation
Orders may be cancelled within 12 hours after purchase.
After this period, your order may already be in production or prepared for shipment and can no longer be cancelled.
If your order has already entered production or has been shipped, cancellation requests cannot be approved.
Returns
We accept return requests within 30 days after the customer receives the order.
To qualify for a return, the item must:
- Be unused and unworn
- Be in its original condition
- Include original packaging whenever possible
- Be accompanied by proof of purchase
Please contact us before sending any item back.
Returns sent without prior authorization may not be accepted.
Return requests should be sent to:
Email: support@retropulse.store
Non-Returnable Items
We do not accept returns for:
- Personalized or custom-made products
- Gift cards
- Digital products
- Clearance or final sale items
- Items damaged through misuse or improper handling by the customer
Damaged, Defective or Incorrect Items
Please inspect your order immediately after delivery.
If you receive:
- a damaged item
- a defective product
- the wrong item
- an item with a manufacturing defect
please contact us within 7 days of delivery.
Include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Once verified, we will offer an appropriate solution, including:
- Free replacement
- Partial refund
- Full refund
depending on the situation.
Lost Packages
If your tracking shows no delivery after the estimated shipping timeframe, please contact us.
We will work directly with the shipping carrier to investigate the shipment.
If the carrier confirms the package is lost, we will provide either:
- a replacement, or
- a full refund.
Delivery Delays
Estimated shipping times are provided for reference only.
Unexpected delays caused by:
- customs clearance
- weather
- carrier operations
- holidays
- other events beyond our control
do not automatically qualify for a refund while the package remains in transit.
If your package is still moving through the carrier's network, we kindly ask customers to allow additional delivery time before requesting a refund.
Refund Eligibility
Refunds may be approved if:
- the product arrives damaged or defective
- the wrong item was delivered
- the package is confirmed lost by the carrier
- the order cannot be fulfilled
- another issue is determined to be the responsibility of Retro Pulse
Refunds generally will not be approved when:
- the package is still in transit within the estimated delivery timeframe
- the customer entered an incorrect shipping address
- delivery failed because the recipient was unavailable
- the customer refuses delivery
- delays are caused by the shipping carrier or customs while the shipment remains active
Refund Process
Once your refund request has been reviewed and approved:
- Refunds will be issued to the original payment method.
- Processing normally takes 5–10 business days, depending on your bank or payment provider.
Shipping charges are generally non-refundable unless the error was caused by Retro Pulse.
Exchanges
We do not offer direct exchanges.
If you would like another item, please place a new order after your return has been approved (when applicable).
Chargebacks
We kindly ask customers to contact our support team before initiating a payment dispute or chargeback.
Most order issues can be resolved quickly through our customer support.
Submitting a chargeback before allowing us the opportunity to resolve the issue may delay the resolution process.
Contact Us
If you have any questions regarding returns or refunds, please contact us.
Retro Pulse Support
🏢 141 W Jackson Blvd, Suite 300, Chicago, IL 60604, United States