Contact information
Contact Information
Last Updated: July 2026
At Retro Pulse, we are committed to providing prompt and professional customer support. If you have any questions about your order, products, shipping, returns, or any other inquiries, our support team is here to help.
Customer Support
We aim to respond to all inquiries within 24–48 business hours, Monday through Friday.
Business Information
Retro Pulse
141 W Jackson Blvd, Suite 300
Chicago, IL 60604
United States
Customer Service Hours
Monday – Friday
9:00 AM – 5:00 PM (Central Time, CT)
Closed on weekends and U.S. public holidays.
Order Support
Please include the following information when contacting us:
- Your full name
- Order number
- Email address used for your purchase
- A detailed description of your inquiry
- Photos or screenshots (if applicable)
Providing complete information helps us resolve your request more quickly.
Shipping & Delivery Questions
For questions regarding shipment status, tracking information, or delivery estimates, please include your order number so we can assist you as efficiently as possible.
Returns & Refunds
If you wish to request a return or refund, please contact us before returning any item.
Our support team will provide instructions based on our Return & Refund Policy.
Returns sent without prior authorization may not be accepted.
Business Address
Retro Pulse
141 W Jackson Blvd, Suite 300
Chicago, IL 60604
United States
Response Commitment
We are committed to providing timely, fair, and professional support.
While response times may be slightly longer during holidays or peak shopping seasons, every inquiry is reviewed and answered as quickly as possible.
Thank you for choosing Retro Pulse. We appreciate your trust and look forward to serving you.