FAQ

Frequently Asked Questions (FAQ)

Last Updated: July 2026

Welcome to the Retro Pulse Frequently Asked Questions page. We've answered some of the most common questions about our products, orders, shipping, and returns.

If you need further assistance, please contact us at support@retropulse.store.

Ordering

How do I place an order?

Simply browse our store, select your preferred product, choose the available options (such as size or color, if applicable), add the item to your cart, and complete the checkout process.

Once your order is placed, you will receive an order confirmation email.

Can I cancel or modify my order?

Yes, but only before production begins.

Orders may be cancelled within 12 hours after purchase.

Because many of our products are made to order, cancellations or changes cannot be guaranteed once production has started.

If you need assistance, please contact us immediately at support@retropulse.store.

Can I change my shipping address?

If your order has not yet entered production or been shipped, we may be able to update your shipping address.

Please contact us as soon as possible.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed.

Shipping

How long does order processing take?

Orders are typically processed within 1–3 business days after payment has been successfully received.

Processing times may be slightly longer during holidays or periods of unusually high order volume.

How long does shipping take?

Estimated delivery times are:

United States

Fast Shipping: 3–7 business days
Standard Shipping: 6–10 business days

United Kingdom

Fast Shipping: 3–7 business days
Standard Shipping: 6–10 business days

Canada

Standard Shipping: 14–18 business days

Delivery times are estimates and may vary depending on carrier operations and destination.

When will I receive my tracking number?

A shipping confirmation email with your tracking number will be sent once your order has been shipped.

Tracking information may take 24–72 hours to appear after the carrier receives the package.

Why hasn't my tracking information updated?

Tracking updates may occasionally be delayed because:

The carrier has not completed the first scan.
The package is in transit between facilities.
Carrier systems are experiencing temporary delays.

This is normal and usually resolves within a few days.

My package appears to be delayed. What should I do?

Shipping delays may occur due to weather conditions, customs processing, public holidays, or high shipping volumes.

If your package is taking longer than expected, please contact us and we'll gladly assist you in checking the shipment status.

Returns & Refunds

Can I return my order?

Yes.

Return requests may be submitted within 30 days after delivery, provided the item meets the conditions outlined in our Return & Refund Policy.

Please contact us before sending any item back.

Which items are not eligible for return?

We generally do not accept returns for:

Personalized or custom-made products
Items showing signs of use or damage caused by the customer
Gift cards
Clearance or final sale items

What should I do if I receive a damaged or incorrect item?

Please contact us within 7 days of delivery.

Include:

Your order number
A brief description of the issue
Clear photos of the product and packaging

After reviewing your request, we will determine the most appropriate solution.

How long does it take to receive a refund?

Once approved, refunds are typically processed within 5–10 business days.

The exact time may vary depending on your bank or payment provider.

Products

Are your products made to order?

Yes.

Many of our products are produced after an order is placed to ensure quality and reduce unnecessary waste.

Will the product look exactly like the photos?

We make every effort to display products accurately.

However, slight variations in color, print placement, or appearance may occur due to monitor settings and the manufacturing process.

How do I choose the correct size?

Please review the size chart available on each product page before placing your order.

If you're unsure, feel free to contact our support team for assistance.

Payments

Which payment methods do you accept?

We accept secure payment methods available during checkout, including major credit and debit cards as well as other supported payment options.

Is my payment secure?

Yes.

All transactions are processed through secure payment providers using industry-standard encryption technology.

Your payment information is handled securely and is not stored by Retro Pulse.

Customer Support

How can I contact Retro Pulse?

You can reach our support team by email:

📧 support@retropulse.store

We typically respond within 24–48 business hours.

What information should I include when contacting support?

To help us assist you more quickly, please include:

Your full name
Order number
Email address used for the purchase
Description of your inquiry
Photos or screenshots (if applicable)

Should I contact Retro Pulse before opening a chargeback?

Yes.

If you experience any issue with your order, we kindly ask that you contact our support team before initiating a payment dispute or chargeback.

Most issues—including shipping delays, damaged items, incorrect products, or refund requests—can be resolved quickly through direct communication with our support team.