Billing Terms

Billing Terms

Last Updated: July 2026

These Billing Terms explain how payments are processed when you make a purchase from Retro Pulse. By placing an order on our website, you agree to these Billing Terms.

Accepted Payment Methods

We accept secure payment methods available at checkout, which may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal (where available)
  • Shop Pay
  • Apple Pay
  • Google Pay
  • Other payment methods displayed during checkout

Available payment methods may vary depending on your location.

Currency

Unless otherwise stated, all prices displayed on retropulse.store are in United States Dollars (USD).

If your payment is made in another currency, your bank or payment provider will determine the applicable exchange rate and any related fees.

Retro Pulse is not responsible for currency conversion charges or foreign transaction fees imposed by your financial institution.

Payment Authorization

When you place an order, you authorize Retro Pulse to charge the total order amount, including:

  • Product price(s)
  • Shipping fees (if applicable)
  • Taxes (where required)
  • Any other charges displayed during checkout

Orders will not be processed until payment has been successfully authorized.

Order Confirmation

After your payment has been successfully processed, you will receive an Order Confirmation email containing your order details.

If you do not receive your confirmation email, please check your Spam or Junk folder before contacting our support team.

Payment Verification

To protect our customers and prevent fraud, certain orders may require additional verification before processing.

Retro Pulse reserves the right to:

  • Request additional information to verify your identity or payment method.
  • Delay shipment while verification is completed.
  • Cancel any order that cannot be successfully verified.

If an order is cancelled due to verification issues, any authorized payment will be refunded in accordance with your payment provider's procedures.

Pricing Errors

Although we make every effort to ensure accurate pricing, errors may occasionally occur.

If an item is listed at an incorrect price due to a typographical, technical, or system error, Retro Pulse reserves the right to:

  • Correct the pricing error.
  • Cancel the affected order.
  • Issue a full refund if payment has already been collected.

Customers will be notified if such a situation occurs.

Taxes

Applicable sales tax, VAT, GST, or other required taxes will be calculated during checkout based on the shipping destination and applicable laws.

Customers are responsible for any customs duties, import taxes, or additional fees imposed by their destination country unless otherwise stated.

Failed Payments

If your payment cannot be processed, your order will not be confirmed.

Common reasons include:

  • Insufficient funds.
  • Incorrect billing information.
  • Expired payment card.
  • Payment declined by your bank.
  • Security verification failure.

Please contact your bank or payment provider if you continue to experience payment issues.

Fraud Prevention

To protect both our customers and our business, we reserve the right to refuse, cancel, or limit any order that appears to involve:

  • Fraudulent activity
  • Unauthorized payment methods
  • Suspicious purchasing behavior
  • Resale or commercial abuse
  • Violations of our Terms of Service

Chargebacks

If you experience any issue with your order, we encourage you to contact our customer support before initiating a payment dispute or chargeback.

Most issues—including shipping delays, damaged items, incorrect products, or refund requests—can be resolved quickly through direct communication.

If a chargeback is initiated, Retro Pulse may provide the payment processor with supporting documentation, including:

  • Order confirmation
  • Payment confirmation
  • Shipping confirmation
  • Tracking information
  • Delivery confirmation (if applicable)
  • Customer communications
  • Applicable store policies

This information helps ensure that disputes are reviewed fairly.

Refunds

Approved refunds will be issued to the original payment method used for the purchase.

Depending on your bank or payment provider, refunds typically appear within 5–10 business days after approval.

For complete details, please refer to our Return & Refund Policy.

Contact Information

If you have any questions regarding billing or payment, please contact us.

Retro Pulse

📧 Email: support@retropulse.store

🏢 Business Address:

141 W Jackson Blvd, Suite 300

Chicago, IL 60604

United States

Customer Service Hours

Monday – Friday

9:00 AM – 5:00 PM (Central Time)